The Website is operated by Galos UK Galos Limited, incorporated and registered in England and Wales with number 08113022 whose registered office is at 4 Fenice Court, Eaton Socon, St. Neots, Cambridgeshire PE19 8EP and whose VAT number is [NUMBER]) (referred to as “Galos UK”, “we”,”us”,”our” ).
2 REGISTRATION AND SECURITY
2.1 You must be eighteen years or over to register an account with Galos UK and purchase goods from the Website. Please ensure that the details you provide upon registration are accurate and complete. If there are any changes to the information you provided to us when registering, please notify us as soon as possible so that we can update your personal details.
2.2 You will be asked to create a password when you set up an account with us. You will be solely responsible for all activities and orders that occur on your account, so please ensure that you keep your password confidential and do not disclose it to anyone else. If you know or suspect that someone else knows your password you should notify us immediately by contacting us.
2.3 We reserve the right to decline a new customer registration or suspend or cancel a customer’s account at any time at our sole discretion, and we reserve the right to terminate your access to all or part of our services at any time without notice.
3 INTELLECTUAL PROPERTY
3.1 The content of the Website is protected by copyright, trade marks, database and other intellectual property rights owned by us or our licensors. You may not use the content of the Website except in accordance with paragraph 4 below.
4 YOUR USE OF THE WEBSITE
4.1 You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print and download extracts from the Website provided that this is for your own use and provided you do not:
4.1.1. modify documents or related graphics in any way; or
4.1.2. use graphics separately from accompanying text; and provided that you ensure that our copyright and trade mark notices appear in all copies.
4.2 Subject to paragraph 4.1, you may not reproduce, modify, copy or distribute any of the content of the Website without our prior written consent.
4.3 You may not reproduce, modify, copy or distribute any of the content of the Website for commercial purposes without our prior written consent.
4.4 You may not use the Website for any of the following purposes:
4.4.1. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
4.4.2. transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice;
4.4.3. gaining unauthorised access to other computer systems;
4.4.4. interfering with any other person’s use or enjoyment of the Website; or
4.4.5. engaging in technically harmful behaviour, which includes but is not limited to computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data and other malicious software or harmful data.
4.5 We reserve the right to refuse to post material on the Website or to remove material already posted.
4.6 You may only scrape the Website on the basis that by doing so you are permitting us to scrape any website owned or controlled by you.
5 LINKS TO OTHER WEBSITES, ADVERTISING AND SPONSORSHIP
5.1 We may provide links from time to time to third party websites. Such third parties are organisations with whom we have established relationships. If you use these links you will be leaving the Website, and entering sites operated by third parties who operate their own policies governing your use of their sites, and their use of your personal data.
5.2 Whilst we aim to provide you with links to reputable websites which we think may be of interest to you, we have not reviewed such websites and have no control over them. We do not endorse or make any representations, whether as to quality, propriety or otherwise, about such websites or any of their contents or results that may be obtained by using them. Nor do we accept any liability for any issues arising in connection with the third party’s use of your data, the website content or the services offers to you by these websites.
5.3 The Website may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes. We shall not be responsible for any error or inaccuracy in advertising and sponsorship material.
6 AVAILABILITY OF THE WEBSITE
6.1 We endeavour to ensure the Website is available 24 hours a day, but occasionally your access to the Website may be restricted to allow for repairs, maintenance or the introduction of new facilities or services.
6.2 We aim to provide the best service possible, but do not warrant that that the Website will be fault or error free. If you detect a fault, please contact us and we will endeavour to correct the fault as quickly as we can.
7 OUR LIABILITY
7.1 We try to ensure that all material included on the Website is correct and of high quality. However, the Website is provided by us on an “as is” basis without any warranties or guarantees. We do not accept responsibility for any errors, omissions, or for the results obtained from the use of such information or for any technical problems you may experience with the Website.
7.2 Subject to paragraph 7.3 we shall not be liable for:
7.2.1. any viruses or other disabling features that affect you access to or use of the Website;
7.2.2. incompatibility of the Website with any of your equipment, software or telecommunications links;
7.2.3. delays or failures which you may experience whilst conducting any transactions on the Website;
7.2.4. technical problems including errors or interruptions of the Website;
7.2.5. unsuitability, unreliability or inaccuracy of the Website, or the inadequacy of the Website to meet your requirements;
7.2.6. consequential or incidental losses (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.
7.3.1. death or personal injury cause by our negligence; or
7.3.2. fraud or fraudulent misrepresentation by us; or
7.3.3. any liability which we cannot exclude or limit by law.
8.1 You agree to indemnify and hold us harmless from all liabilities, claims and expenses that arise out of:
8.1.1. the content you submit, post or transmit via the Website; or
8.1.2. your use or misuse of the Website; or
TERMS AND CONDITIONS OF PURCHASE
Thank you for accessing this website www.galosuk.com. Please read these terms and conditions carefully – if you have any questions relating to these terms and conditions please contact email@example.com before you place an order.
Terms and conditions last updated: [23rd September 2013].
1 PURCHASE CONTRACT
To register with and shop with Galos UK you must be eighteen years of age or over.
The Terms governing any given use of the Website or purchase will be those in effect at the date of your order or specific use. If you use the Website or order Products after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms applicable to your site visit or purchase. To assist you in determining whether the Terms have changed since your most recent use or order we will display the date when these Terms were most recently updated.
1.2 We sell Products only to end-users and not for re-sale. For business or corporate customers with orders over £300 net of VAT, we may, at our discretion, allow such customers to make payment after receiving an invoice from us. This is subject to satisfactory credit references. For all corporate sales contact the store directly or e-mail firstname.lastname@example.org. These Terms will apply to all such orders.
1.3 We will confirm acceptance of your order directly by using the Website. This will occur by message on the Website immediately – the confirmation screen (“Order Confirmation”) after you have confirmed your order (usually by clicking the “checkout” button). At the point of acceptance the purchase contract will be made and we will supply the Products to you in accordance with your order and these Terms. The Order Confirmation will indicate a cut off time and date for any cancellation. [Note: please ensure that it does] You should also receive a confirmation e-mail. Please make sure the e-mail address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address. Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct address (including postcode), e-mail address and contact telephone number when ordering. The contract will be deemed to be entered into in Hertford, Hertfordshire.
1.4 After acceptance of the order, the order cannot be amended. Any additional Products required must be by way of a new order (and a new contract).
2 PRICE AND DELIVERY CHARGES
2.1 The price of Products will be as quoted on the Website at the time you confirm your order (usually by clicking the “checkout” button) subject only to any inadvertent technical error for which we will not be liable. Where a substitute item is offered in place of an item ordered, the price charged for that substitute item (if accepted) will be the price applicable at the time the item is substituted.
2.2 The prices stated on the Website will be inclusive of any VAT payable.
2.3 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order (the minimum order within the delivery area is £15), the date and time of your delivery and your delivery address. Charges may vary from week to week.
3 METHODS OF PAYMENT
3.1 Payment may be made by debit, credit or charge card. No other vouchers or “money off” coupons will be accepted towards payment of an order. We may, at our absolute discretion, in certain circumstances and for certain customers permit payment by cash (on order in person) or by cheque, which will be invoiced on the date of the Order Confirmation and payable within 15 days from the date of the invoice.
3.2 The debit, credit and charge cards accepted by us are those listed on the Website on the date on which your order is placed. Fees may apply for payment with certain credit cards, including business credit cards and American Express. For business orders paying with business credit cards, fees will apply. These charges will be made known when a direct order enquiry is made to Galos UK (see paragraph 1.2 above).
3.3 Authority for payment will be requested from your card issuer at the time of your order. We reserve the right to cancel our contract with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
3.4 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
4 DELIVERY AND COLLECTION
4.1 Delivery and collection days and times will be as specified on the collection/delivery booking page on the Website and delivery will be made to the address specified by you when you register on the Website. You have the ability to change your delivery/collection address upon entering a new postcode or registering as a new user, and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
4.2 Products are subject to availability and prevailing market conditions. We may limit the quantities of Products (particularly Products on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers. In the event of non-availability of any Products you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.
4.3 We will always try to supply you with the full quantity that you have ordered. In the event that the Products delivered to you are incomplete or include incorrect Products, you must notify us promptly. You will not be charged for any incorrect Products or Products which you have not received. In any event, subject to paragraph 7.1 below, our liability will be limited to the price of the Products not delivered or incorrectly delivered and the cost of delivery.
4.4 We take special care to ensure that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. We may ask that an appropriate person signs for the Products on delivery. If nobody is at the address when the delivery is attempted, the Products will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery.
4.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to paragraph 7.1 below, our liability to you will be limited to the price of Products not delivered and the cost of delivery.
4.6 For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels.
4.7 Should you fail to be present for your delivery or any collection we are entitled to charge you in full for an amount equal to the price of your order and the cost of delivery.
4.8 We will ordinarily only make deliveries when an appropriate person is able to receive the delivery.
5 DEFECTIVE GOODS
5.1 We guarantee the quality of our Products. You must inspect the Products and notify us promptly in writing at [INSERT CONTACT ADDRESS] or by phoning us at [INSERT CONTACT NUMBER]. We will promptly and fully refund the price of any Products that do not meet with your reasonable satisfaction or arrange for the delivery of replacement Products, provided that you notify us as soon as possible after delivery or collection. We will arrange with you for the Products to be returned to us.
5.2 Subject to paragraph 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty Products, whether direct, indirect, consequential or otherwise, howsoever arising.
6 AMENDMENT OF ORDERS AND CANCELLATION
CANCELLATION BY YOU
6.1 Any orders placed may be cancelled by you provided that this is done before the cut-off time stated on the Order Confirmation. Usually this is any time before 24 hours before 00.00 (GMT) on the day of the delivery or collection date stated in the Order Confirmation. [Note: please consider and confirm] So, for example, if your delivery day is Friday 3rd September, you may cancel at no charge at any time up to midnight on the Wednesday 1st September. In circumstances where you cancel an order before the cut-off time stated on the Order Confirmation, we shall charge you a cancellation fee equal to the higher of (a) £5 and (b) 10% of the order value (excluding delivery charges). We shall be entitled to withhold such fee from the payment of any refund due to you pursuant to paragraph 6.4 below or, if no payment has previously been made by you to us, we will send you an invoice for the appropriate cancellation fee.
6.2 You may cancel your order by e-mailing us at [INSERT DETAILS] or telephoning us at 01992 537761 quoting your order number. For e-mail cancellation, the time of cancellation will be the time we receive your e-mail – not necessarily when you send it.
6.3 Any orders that have not been cancelled by the relevant cut-off time are binding, will be delivered by us or be made available by us for collection and we shall be entitled to charge you in full for an amount equal to the price of your order.
6.4 For orders cancelled in accordance with paragraphs 6.1 and 6.2 above and 6.5 below, we will credit your payment card with the applicable refund within a reasonable period from the day on which cancellation was given (provided payment has already been debited to your payment card).
CANCELLATION BY US
6.5 Following the Order Confirmation, we may still cancel an order in the following circumstances:
(a) we have insufficient stock to deliver the Products you have ordered (if this is the case, we will contact you to advise of an availability date or to offer you a substitute product);
(b) we cannot deliver to your area; or
(c) one or more of the Products you ordered was listed at an incorrect price due to a typographical error.
6.6 Subject to paragraph 7.2, in the unlikely event that we have to cancel an order we will notify you immediately by e-mail and will credit your payment card with the applicable refund (provided payment has already been debited to your payment card) as soon as reasonably possible and in any event within 30 days of the date of your order.
7 WARRANTY AND LIABILITY
7.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
7.2 In addition to paragraph 4.5, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
7.3 Other than as set out in paragraph 7.1, our maximum liability arising out of any order for the supply of Products to you under this contract will be limited to the retail price of the Products contained in that order and (if applicable) the cost of delivery.
7.4 We are not responsible for indirect losses including but not limited to
(a) loss of income and revenue;
(b) loss of business;
(c) loss of profits and contracts;
(d) loss of anticipated savings; and
(e) loss of data.
8 CUSTOMER COMPLAINTS
Any Customer complaints should be addressed to our Customer Service Helpline – you will find an e-mail link or address and telephone numbers listed on our Website in the “Contact” section.
9 SPECIAL OFFERS PROMOTIONS AND COMPETITIONS
9.1 From time to time, and in our complete discretion, purchases of Products may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms. If there is any conflict between the terms of a special offer and these Terms, these Terms shall prevail unless specifically excluded.
9.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to paragraphs 2.1 and 4.2, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.
9.3 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.
PRODUCTS AND ALLERGENS (INLCUDING NUTS)
10.1 We may use nuts in our meat, pasta or side orders. Some ingredients are produced in factories that handle nuts and some confectionary items, desserts, pastries and breads contain nuts. For full ingredient lists, nutritional and allergen information see here ([INSERT LINK TO TABLE WITH INGREDIENTS AND ALLERGENS]).
10.2 Our Store is a busy working environment and there is a risk of cross-contamination between sauces and toppings. If you have an allergy we kindly ask that you do not order online. In this scenario, please telephone your chosen Store and inform your order-taker at the Store of your allergies directly.
10.3 Great care is taken in the preparation of all our Products however we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones.
10.4 Most of our products are made fresh daily, although we try our hardest to be consistent at times the size of the portions can vary.
10.5 If you suffer any allergy to ingredients used Galos UK, even if they are not included in your order, please do not order online. Please call the store directly to place your order and explain the nature of your allergy in full to a member of staff. If at all possible we will try to accommodate your requirements.
10.6 All our products that are made in the same environment so we cannot guarantee they are free from allergens nut traces. You can read more about our dietary information here ([INSERT LINK TO TABLE WITH INGREDIENTS AND ALLERGENS]).
10.7 We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order for alcohol you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
10.8 If any of these Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
10.9 When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
10.10 Each contract formed under these Terms (“Contract”) is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of such Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of any Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
10.11 These Terms will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.
11.1 To help us ensure the best possible service, some telephone calls may be recorded.
11.2 In assessing your request for delivery of groceries from us we may make enquiries about you including searching your records held by credit reference agencies.
11.4 At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.